Refund & Returns Policy

• If you're not completely happy with your order, you can request a full refund within 14 days of receiving your item.

• To request a refund, simply email us at sales@iwastherelive.co.uk with your order details, and why you would like a refund, we’ll process your request as quickly as possible.

• Refunds will be issued to your original payment method within 5-7 working days after approval.

• If you request a refund after your order has been dispatched or delivered, the original postage cost is non-refundable, as the item has already been shipped. If a return is approved, you are responsible for the cost of returning the item to us. We recommend using a tracked service, as we cannot accept responsibility for items lost in transit. Refunds will be processed once the returned item is received and inspected .

• Please note that refunds do not apply to customised memorabilia (e.g. personalised grassroots sports, named memorabilia).

• Before printing personalised items, we provide a digital proof for your approval.

• Once approved, you accept full responsibility for any spelling errors, misinformation, and the order cannot be refunded unless it arrives damaged or faulty.

• If your order arrives damaged or faulty, we will either replace the item or issue a full refund.

• We kindly ask for photo evidence of the damage so we can resolve the issue as quickly as possible. Please email us at sales@iwastherelive.co.uk

• Email sales@iwastherelive.co.uk within 14 days of receiving your order.

• Include your order number and, if applicable, photos of any damage.

• Our team will review your request and process your refund or replacement as soon as possible.